Frequently asked questions
Setup, WiFi, storage and troubleshooting answers collected from the Wesecuu support desk. If something is not covered here, our team replies within one business day.
General questions
Do I need a monthly subscription to use these cameras?
No. Basic live viewing, motion alerts and local recording work with no monthly fee. Cloud storage is optional, and some premium cloud features — such as 911 emergency dial access — require a subscription, which is always optional.
Is a microSD card included?
The card is not included in the package. You can buy a microSD card (up to 128GB) to record video locally. Some models support capacities of 4GB up to 256GB — check the specs on the product page.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
We work quickly to ship your order as soon as possible. Once your order has shipped you will receive an email with further information; delivery times vary depending on your location.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If that is not the case, let us know and we will do our best to work with you to make it right. Certain items are marked as final sale before purchase and cannot be returned.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I contact support?
Use the contact form on our Support page, or write to the email address listed there and on the footer of every page. We reply within one business day.
Setup & connection
The camera will not connect to WiFi.
Our cameras support both 2.4G and 5G WiFi. Try switching your WiFi to 5G, then reset the camera and add it again: press the reset button for 5 seconds, wait for the beep, and allow 1–2 minutes for it to restart. Note that the WiFi name and password cannot contain special symbols.
The camera cannot detect motion.
Open the app and go to settings → motion detection alert → detection sensitivity level, then raise it to the high level. If alerts still do not arrive, move the router closer to the camera — alerts depend on your network, not on the cloud subscription.
How do I connect the camera to a new WiFi network?
In the app go to camera settings → advanced settings → connect new Wi-Fi, then follow the on-screen steps.
How do I set up alert notifications?
In the app go to settings → push message and enable notifications for the events you care about.
The camera is offline — what should I do?
Reset the camera and reconnect it by following the standard connection steps. If it stays offline, contact support and we will walk through it with you.
How do I set night vision mode?
In the app go to settings → screen and sound settings → night vision mode, then choose the mode you want.
Can I mount the camera on a wall?
Yes. Just note that the charging cable is about 40 inches long, so pay attention to the distance from a power outlet — or use a longer cable.
There is no sound when I play back video in the app.
For regulatory reasons, some models do not play audio during in-app playback. To hear it, remove the TF card and play the file on a computer.
The alert video is only 6 seconds long.
Open SD storage in the app to view the full recording — cloud subscription is not required. If you have a cloud subscription, open the notified video to see the complete clip.
Light bulb cameras
Must I pay for cloud service with the light bulb camera?
No. If you do not want cloud service, insert a microSD card as your storage method. The camera works with a 128GB micro TF card, which is not included in the package.
Will the camera work without a light bulb socket adapter?
The camera is designed to screw directly into a standard E26 light socket, which also powers it. An adapter and mounting kit are included for a firm fit.
Indoor cameras
Can I call 911 without subscribing to cloud storage?
Our 24/7 professional alarm monitoring service is included with the cloud subscription. Without an active cloud plan the 911 emergency call feature is not available.
Which functions require payment?
Cloud service functions require payment. The basic functions — live view, motion alerts and local recording — are free to use.
Can I use an SD card with the indoor camera?
Yes. The indoor security camera works with microSD cards up to 128GB. You will need to supply your own card, as it is not included in the package.
Do I still get alerts without cloud storage?
Yes. Alerts still arrive without cloud storage — they are simply less specific (no people or scene descriptions), so you open the video to check what is happening.
Trail cameras
Can I replace the SIM card built into the trail camera?
No — this camera works with the original SIM that is built into the unit.
Do the lenses fog up?
Our trail camera is equipped with quality lenses that will not fog up in extreme weather.
What are the tips for installing the solar panel?
Adjust the panel to a latitude of +5–10°, or make sure the sun reaches it at noon. Either approach improves the solar conversion rate.
How long is the trigger time?
It is a 0.1s trigger, fast enough to capture animal motion as it happens.
Still stuck?
Send us your model, what you have tried and a screenshot of the app if you can — we will take it from there.